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Technical Support Specialist

Datum objave: 1.7.2022.

Varyence is a multi-national company founded in the United States, with offices in Ukraine, Croatia and the United States. We have over 100 employees working across the globe.

We provide software product commercialization, web and mobile development, AI/ML/IOT, Cybersecurity, and cloud infrastructure services to customers worldwide.

Our newest office was opened in the Kastela Croatia in 2022. We are looking for top talent to join our company as we grow.

This is a fantastic opportunity to join our existing small team at the birth of our Croatia office as we grow towards one of the top IT companies in Croatia.

Location: Kastela (Split) area.

About the product being supported
Remote access product used by large companies and MSPs (managed service providers). Provides secure remote access to enterprise Windows desktops and Windows servers setup within Windows Active Directory environments. Often used in replacement of insecure VPN systems.

Why should you work with us?
1. Competitive salary
We offer competitive compensation packages along with regular performance evaluations of your skills and knowledge, to enable steady growth of your salary and career path

2. Workplace
Even though we have an office in the Split-Kastela area, you have opportunities to work in the office and remote

3. Professional development
You receive a yearly education budget which you can use for additional education workshops, conferences, or anything else you need for your professional development for your role. Plus you get two paid training days allowing you to visit professional conferences which last for the entire day

4. Company culture
Varyence is not just a company, it is a second home for our people where we value providing them comfort, security, friendship, entertainment, and opportunities for growth. We want our our hearts to beat in one rhythm that breathes life into our ideas and personal growth. We want to show everyone that every team member is not just a resource unit, but a valued contributor to the success of our entire company

5. Team buildings
We adore time to hang out together, get to know each other and have fun. We have team building and company-sponsored events and activities for individual teams and the entire company

6. Paid vacation
You are entitled to 20 days of paid vacation per calendar year and we encourage people to use them all and get rest between all their hard work

7. Paid sick leaves days
Anything could happen so lets be prepared, we compensate 100% for up to 5 sick days per year

8. Relocation
If you live outside of the Split-Kastela area, but have a desire to move closer to us, we have relocation packages and business trips expenses covered for you

What do we expect from you?

— Experience troubleshooting Windows desktop, laptops, and servers;
— Basic understanding of computer networking, Windows Active Directory, DNS, etc;
— Familiarity with live chat support with tools such as intercom or similar;
— Excellent English verbal and written communication;
— Ability to isolate and diagnose issues to understand root causes;
— Handle sensitive information with confidentiality;
— Document and keep updated troubleshooting steps and FAQs;
— Support users via zoom remote support screen sharing calls;
— Experience troubleshooting Mac laptops a plus but not required;
— At least 6 months of experience customer support preferred but not required;
— At least 6 months of professional experience required (or completion of a technical training program in computer networking, Windows Active Directory, DNS);
— For this role you must be available during US Eastern Business Hours (9am-5pm).

Desired but not required experience:

— Microsoft Intune and MDM;
— Experience in security and compliance environments.

Core Personal Competencies Needed:

— Ability to work with other team members and a desire to help others;
— At least strong intermediate English verbal and written communication skills;
— Excellent attention to detail;
— Patience in helping people troubleshoot issues;
— Excellent work ethic and responsive attitude;
— Self-motivated, organized, and methodical and desire to learn and grow;
— Excellent professional and personal references and ability to clear a background check.

Datum objave: 1.7.2022.


Type of employment
Full time

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